Profit isn’t about being lucky

Whether you are a capacity provider, (re)insurer, or MGA, knowing the expected performance of the business being written is crucial. This allows for the early identification of emerging and potential profit challenges which can be addressed before they become problems.

Portfolios do not manage themselves. They require relentless measurement of emerging and forward-looking performance and the follow-ups pursued to action.

Multiyear relationships:
ideally with multiyear contracts

Alignment of interests: both contractual and attitudinal

Quantifying performance: actuarial signal versus noise in the data

Forward-looking actions: to avoid retrospective reactions

About us

Empowering delegated authority partnerships

Calibrant is a directly authorised insurance intermediary and advisory firm specialising in the portfolio management and oversight of delegated authority arrangements.

Established in 2021, Calibrant has developed a reputation as portfolio management experts, consistently delivering tangible performance and process improvements for our partners.

We provide the framework, expertise and focus to enhance profitability and achieve enduring, sustainable returns.

In any Insurer/MGA relationship, interests are naturally misaligned and without the proper contractual controls and portfolio management actions, the partnership can deteriorate resulting in poor returns for the carrier and loss of capacity for the MGA.

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  • Delivering insight and analysis
  • Performance management and oversight
  • Framework and controls for multiyear deals
  • Support for all participants in the delegated channel

Defining “Portfolio Management”

A process where human decision-making is informed by analytical insight to derive greater value from an existing portfolio.

Achieving a strong portfolio return requires the constant interaction between data, analysis and results visualisation. Leading indicators point the way to positive actions, avoiding the cost of retrospective reactions.

We have the expertise and track record of managing complex and diverse portfolios in a transparent, consistent and easily understood way.

Our services

An inherent challenge in any delegated authority relationship is the separation between carrier and MGA.

Each party has its own strengths, skills and incentives but often there is a failure to bridge the gap, bring the two together and align interests. As a result, each party acts independently, failing to utilise the full strengths of the partnership and without the full range of information to hand.

MGA Capacity Provider Bridges the gap Understanding its key markets Less sophisticated systems and access to large data sets Data rich in chosen niche, analysis not always undertaken Cost constrained (inability to purchase datamodels or bring in actuarial resource) sufficient pricing and Access to markets insurers can’t reach Strength and depth of expertise, but applying this is not cost effective Strong data analysis capabilities, but fragmented data infrastructure Limited ability to have meaningful engagements with each MGA in the portfolio Not niche specialists Fully informed decision making driven by constant analysis and monitoring Access to markets insurers can’t reach Cost constrained (inability to purchase data models or bring in sufficient pricing and actuarial resource) Data rich in chosen niche, analysis not always undertaken Less sophisticated systems and access to large data sets Understanding its key markets Not niche specialists Limited ability to have meaningful engagements with each MGA in the portfolio Strong data analysis capabilities, but fragmented data infrastructure Strength and depth of expertise, but applying this is not cost effective MGA Capacity Provider Fully informed decision making driven by constant analysis and monitoring Bridges the gap

Calibrant offers a range of services & solutions to both carrier & MGA.

Carriers

Delegated authority arrangements require far greater oversight than traditional non-delegated schemes, yet effective oversight of such schemes can be difficult for the carrier to get right. Getting access to data in a format that allows this to be easily analysed as part of a regular process, combined with a lack of insight behind the MGAs pricing and underwriting actions requires far more resource than a carrier can typically provide. The result is that there is often little differentiation in how delegated arrangements are managed compared to non-delegated business, which can have a direct bearing on profitability

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  • Full oversight of a portfolio/suite of portfolios*
  • Actuarial performance analysis and management
  • Specific troubleshooting and remediation of problem schemes
  • Commercial and contractual structure and negotiation

* Full oversight is bespoke for your needs and can include performance management, underwriting governance and financial analysis, relationship management, operational and claims oversight.

MGA

The foundations of a strong capacity relationship are built on profitable underwriting and an ability for the MGA to demonstrate a clear understanding of portfolio performance with the insight to support the direction of travel.

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  • Ongoing actuarial analysis (performance monitoring)
  • Portfolio shaping advice (scenario modelling and growth strategies)
  • Capacity sourcing and carrier placement including ongoing support with carrier management
  • Pricing tools
  • Commercial and contractual structure and negotiation

We are line of business and channel agnostic and can support arrangements of all sizes.

Our team

Our team excels in understanding your requirements and delivering high-quality work with over 100 years of combined experience in insurance, consulting, actuarial and data science.

Owen Whelan
Managing Director
Andrew Kealing
Distribution Director
Zaid Hadi
Actuarial Director
Barclay Sansom
Operations Manager
Cath Johnston
Underwriting Manager
Anan Yousef
Pricing Actuary
Simon Pollack
Non-Exec Director
TRACK RECORD

We have a proven track record of delivering profitability and turning around loss making portfolios.

CAPACITY PLACEMENT

Our understanding of the carrier’s and MGA’s unique perspectives facilitates effective placement decisions.

LINE OF BUSINESS NEUTRAL

Calibrant has cross class experience. The Calibrant model is effective on all major lines of business.

DEAL SIZE

No minimum portfolio size or GWP requirements.

CARRIER OR MGA SUPPORT

Calibrant is a highly experienced, multi-faceted team that can act for either the Insurer or the MGA across all aspects of the delegation.

MULTI-YEAR DEALS

Multi-year deals provide a stable basis to align interests and enable profitable growth.

CONTRACT

We align interests for all parties, using the Calibrant “Calibrator” clauses; actions enforced if forward looking view point deviates from the plan but attractive profit sharing for outperformance.

A view from the middle…

To err is human, to underwrite divine
There has been a lot of speculation recently around the use of AI in insurance and how this signals the death knell for Underwriters. Having mopped up the coffee that I spat out and checked my life insurance provisions, this got me to thinking. Sur...
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Efficient or effective?
The ineffable question of the “effs”.  What should a business aim for – and more specifically, for us, the underwriting function in an insurance business – efficient operations or effective decision making?...
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The boiling frog
We have all heard of the boiling frog syndrome which says: if a frog is put in boiling water, it will jump out to protect itself. However, if you place a frog in cold water and slowly turn up the heat, it won’t notice the subtle increase in tempera...
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Playing the game
Smith’s grocery store announces in the local press and its main storefront “We Will Beat Any Price In Town”.  Great for consumers?  Surely so, for this will always ensure the lowest prices in one convenient location. Actually, no. Smith’s b...
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An inspector calls
In various parts of our lives, we are examined and tested to grade our ability and knowledge, be that driving tests, ‘A’ levels, or piano exams. And so it is with the insurance industry.  Boards and regulators are increasingly pushing fo...
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Stick to Your Knitting
Managing General Agents (MGAs) provide insurers a broad opportunity for profitable growth. Operating in niche sectors with lean efficient models and providing customers with products that they often find hard to come by in the mainstream.  All of th...
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Why an MGA shouldn’t fear the hard market
As 2022 was drawing to a close, insurers across the UK were starting to look at their results, keeping their fingers, toes and everything else that they could, crossed in the hope that December would fizzle out in a whimper. But alas it was not to be...
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Actuarial big bucks
What use statisticians and actuaries when the world is being transformed by modern data-analysis techniques?  What hope for clunking humans in the era of Big Data (Facebook sells data which influences US presidential elections), of Artificial Intell...
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Pricing triptych – Part 3: Four fallacies about cat pricing
Catastrophes – natural events where one “system” (wind, earthquake etc) causes multiple insurance claims in one go – are difficult.  Much else in insurance pricing is subject to conceptually simple averaging-over-time, but cats are different...
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Pricing triptych – Part 2: Four considerations on pricing strategy
In part 1 of this triptych on insurance pricing we looked at Technical Price (TP): what must be covered over the long run to make reasonable profits.  I finished that note by considering TP in the context of the market.  Here, I take this theme fur...
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Pricing triptych – Part 1: The four fundamentals of pricing
This is the first of three notes on insurance pricing.  It’s a big topic and warrants a bit of attention.  Calibrant oversees the performance of MGA businesses and as such strongly influences the pricing.  While quite distant from the coal face,...
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In data we trust (so make sure it’s right)
On 26th September 1983, at the height of the Cold War, Soviet missile monitoring picked up apparent signs of five nuclear missiles launched from the US.  Retaliation was the default planned reaction. Thankfully Stansilav Petrov, the Lieutenant Col...
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Conflict: anticipating it, managing it
Charles Dickens opened A Tale of Two Cities with these lines, contrasting calm enlightenment London with turbulent revolutionary Paris: “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, i...
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Carrier vs MGA
Calibrant was established to bridge a gap.  The gap is that between MGAs and their carriers.  And it finds many forms. Perhaps at root it can be understood via the simple observation that incentives are different.  The MGA is typically paid via c...
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What our partners say...

“Calibrant deploy effective oversight and management of MGA business and excel at extracting the real insight needed to ensure sustainable performance.”

Adam McPhee, Head of Broker & Affinity, Personal Lines – Aviva Insurance

“Calibrant lead the way in portfolio management. In particular, their understanding and validation of historic and emerging performance, coupled with the commercial oversight they bring is critical in ensuring scheme business delivers sustainable returns – and
therefore long-term success”

Shaun Linton, Head of Client Engagement – Pro MGA

“Calibrant’s approach to portfolio management and the forensic analysis and insight they bring to the table has directly benefited Sompo when assessing specific schemes within our overall delegated channel.”

Tim McMurrough, SVP, Head of Pricing, International – Sompo International

“Calibrant’s support has been invaluable to Platinum. From the initial sourcing of alternative capacity through to ongoing carrier management and actuarial input, they have become an integral part of our business.”

Kevin Carrabine, Managing Director – Platinum Underwriting

We would be delighted to speak to insurers and MGAs to see how we can help…